Refund & Returns Policy – Aurelia Skin
Last updated: 31/7/2026
At Aurelia Skin we want you to love your purchase. This policy is designed in line with the Consumer Protection Act 68 of 2008 (CPA).
1. Cooling-Off Period (Direct Marketing)
If you purchased as a result of direct marketing, you have a 5-business-day cooling-off period to cancel and return the goods for a full refund (subject to the product still being in its original, unopened condition).
2. Returns for Change of Mind
We accept returns within [7 / 14] days of delivery for change of mind, provided:
- The product is unused, unopened and in its original packaging
- You have proof of purchase
- Hygiene and sealed products (e.g. opened cosmetics, lip products, masks that have been used) cannot be returned for change of mind for health & safety reasons
3. Defective or Incorrect Products
If you receive a defective, damaged or incorrect product, please contact us within 7 days of delivery. We will arrange a free replacement or full refund in accordance with the CPA.
4. How to Initiate a Return
Email us at aureliaskin@gmail.com with:
- Order number
- Reason for return
- Photos (if applicable)
We will provide a returns authorisation and instructions. Return shipping costs for change-of-mind returns are the customer’s responsibility unless the product is defective or incorrect.
5. Refund Process
Once we receive and inspect the returned item, approved refunds will be processed to the original payment method within [7–14] business days.
6. Non-Returnable Items
- Opened or used cosmetics and skincare products (for hygiene reasons)
- Gift cards
- Clearance or final-sale items (unless defective)
7. Contact
Questions about returns? Email us at aureliaskin@gmail.com
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